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FAQ's

How do I contact Sparrow & Finch’s Customer Care?
Please email us at ask@sparrowandfinchboutique.com.au for all your enquires. We are always happy to help.
How long does it take Sparrow & Finch to reply to my query?
We will try and respond to your query as soon as possible, but please allow up to 24 hours for us to get back to you. This time may vary depending on weekends and public holidays.
How can I track my order?
Once your items have been dispatched and received by the courier, an email will be sent to you by the courier company (Australia Post, Star Trek or DHL) that will provide you with a link and a tracking number that will enable you to follow your parcel.

If you have not received your tracking number within 48 hours of your order placement, please notify us immediately. Sometimes these emails can appear in your junk inbox.
Can I change or alter my order?
If you need to make urgent changes to your order, please email us with your order number and the correct changes. Our last set of orders are processed at 8am AEST, your email must arrive before this to be actioned. If the parcel has already been dispatched changes cannot be made.

Once a payment has been received and your order is complete, it is then subject to the returns policy. Please note that changes to the address cannot be made once the order leaves our warehouse as it then becomes the property of the courier company.
Can I cancel my order?
Unfortunately, you cannot cancel your order with Sparrow & Finch once it has been paid for and completed. Please refer to our Returns Page, if you are no longer happy with your order
How do I know when you have received my return?
Returns are processed within 3 business days of being received. You will receive an email with your return information when this has been completed.
How many discount codes can I apply to one order?
You can apply one discount code per order in the discount section.
Do you hold stock?
Due to nature of an online store, our stock is continuously selling, so we are unable to hold or place stock aside for orders and exchanges.
How long does stock hold in my shopping cart?
If you have placed items in your shopping cart, they will remain placed there until the stock is no longer available. Please note, placing items in your cart does not hold the item for you.
What payment methods do you accept?

We accept the following payment methods:

  • PayPal
  • Visa
  • Mastercard
  • Klarna
Do you ship internationally?
Yes, we ship worldwide! Please refer to our Shipping section for more information on costs and delivery time. Please note that all customs and duty taxes are the responsibility of the customer.
If the above doesn’t quite assist with what you are looking for then, please contact us at ask@sparrowandfinchboutique.com.au.